General Terms and Conditions with Customer Information

Table of contents

1. Scope of application
2. Conclusion of contract
3. Right of withdrawal
4. Prices and payment conditions
5. Delivery and shipping conditions
6. Contract term and termination of subscription contracts
7. Retention of title
8. Liability for defects (warranty)
9. Liability
10. Special conditions for the processing of goods according to specific customer requirements
11. Redemption of promotional vouchers
12. Redemption of gift vouchers
13. Applicable law
14. Place of jurisdiction
15. Code of conduct
16. Alternative dispute resolution

1) Scope of application

1.1 These General Terms and Conditions (hereinafter „GTC“) of Acme United Europe GmbH (hereinafter „Seller“) apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter „Customer“) concludes with the Seller in relation to the goods presented by the Seller in its online shop. The inclusion of the Customer's own terms and conditions is hereby rejected, unless otherwise agreed.

1.2 These GTC apply accordingly to contracts for the delivery of vouchers, unless expressly stipulated otherwise.

1.3 These GTC apply accordingly to contracts for the delivery of tickets, unless expressly stipulated otherwise. These GTC only govern the sale of tickets for specific events described in greater detail in the Seller's item description, and not the performance of these events. The performance of the events is governed exclusively by the statutory provisions in the relationship between the participant and the organiser and, where applicable, any deviating conditions of the organiser. If the Seller is not also the organiser, the Seller is not liable for the proper performance of the event; in this respect, the respective organiser alone is responsible.

1.4 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that predominantly are outside his or her trade, business or profession.

1.5 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of his or her trade, business or profession.

1.6 Depending on the Seller's product description, the subject of the contract may be either a one-off delivery of goods or the supply of goods by way of a permanent delivery (hereinafter „subscription contract“). In the case of a subscription contract, the Seller undertakes to supply the Customer with the contractually owed goods for the agreed term at the contractually agreed intervals.

2) Conclusion of contract

2.1 The product descriptions in the Seller's online shop do not constitute binding offers by the Seller, but serve to enable the Customer to submit a binding offer.

2.2 The Customer may submit the offer via the online order form integrated into the Seller's online shop. In doing so, after placing the selected goods in the virtual shopping basket and going through the electronic ordering process, the Customer submits a legally binding contractual offer with regard to the goods in the shopping basket by clicking the button that concludes the ordering process. Furthermore, the Customer may also submit the offer to the Seller by e-mail or by telephone.

2.3 The Seller may accept the Customer's offer within five days

• by sending the Customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the Customer is decisive, or
• by delivering the ordered goods to the Customer, whereby in this case the receipt of the goods by the Customer is decisive, or
• by requesting payment from the Customer after the order has been placed.

If several of the above alternatives apply, the contract is concluded at the time when one of the above alternatives first occurs. The period for acceptance of the offer begins on the day after the Customer sends the offer and ends at the end of the fifth day following the dispatch of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this shall be deemed a rejection of the offer, with the consequence that the Customer is no longer bound by his or her declaration of intent.

2.4 If the Customer selects a payment method offered by PayPal, payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter „PayPal“), subject to the PayPal terms of use, which can be viewed at https://www.paypal.com/de/legalhub/paypal/useragreement-full or – if the Customer does not have a PayPal account – subject to the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/legalhub/paypal/privacywax-full. If the Customer pays using a payment method offered by PayPal that can be selected in the online order process, the Seller hereby declares acceptance of the Customer's offer at the time when the Customer clicks the button that concludes the ordering process.

2.5 When submitting an offer via the Seller's online order form, the contract text is stored by the Seller after the contract has been concluded and sent to the Customer in text form (e.g. e-mail, fax or letter) after the Customer's order has been dispatched. Beyond this, the Seller does not make the contract text accessible. If the Customer has set up a user account in the Seller's online shop before sending the order, the order data is archived on the Seller's website and can be accessed by the Customer free of charge via his or her password-protected user account by entering the corresponding login data.

2.6 Before submitting the binding order via the Seller's online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means of better detecting input errors may be the browser's zoom function, which enlarges the display on the screen. During the electronic ordering process, the Customer can correct entries using the usual keyboard and mouse functions until he or she clicks the button that concludes the ordering process.

2.7 Different languages are available for the conclusion of the contract. The specific language selection is displayed in the online shop.

2.8 Order processing and contact generally take place by e-mail and automated order processing. The Customer must ensure that the e-mail address specified by him or her for order processing is correct so that e-mails sent by the Seller can be received at this address. In particular, when using spam filters, the Customer must ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller with order processing can be delivered.

3) Right of withdrawal

3.1 Consumers are generally entitled to a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the Seller's withdrawal policy.

4) Prices and payment conditions

4.1 Unless otherwise stated in the Seller's product description, the prices quoted are total prices including statutory VAT. Any additional delivery and shipping costs that may be incurred are specified separately in the respective product description.

4.2 In the case of deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which the Seller is not responsible and which must be borne by the Customer. These include, for example, costs for transferring money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties and taxes (e.g. customs duties). Such costs may also arise in relation to money transfers if the delivery is not made to a country outside the European Union but the Customer makes the payment from a country outside the European Union.

4.3 The payment options are communicated to the Customer in the Seller's online shop.

4.4 If prepayment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless a later due date has been agreed by the parties.

4.5 If the Customer selects a payment method offered via the „PayPal“ payment service, payment processing is carried out via PayPal, which may use the services of third-party payment service providers. If the Seller also offers payment methods via PayPal where the Seller provides goods or services in advance (e.g. purchase on account or instalment payment), the Seller assigns his payment claim in this respect to PayPal or the payment service provider commissioned by PayPal and specifically named to the Customer. Before accepting the Seller's declaration of assignment, PayPal or the payment service provider commissioned by PayPal will carry out a credit check using the transmitted Customer data. The Seller reserves the right to refuse the selected payment method to the Customer in the event of a negative result of the credit check. If the selected payment method is approved, the Customer must pay the invoice amount within the agreed payment period or at the agreed payment intervals. In this case, the Customer can only make payment with debt-discharging effect to PayPal or the payment service provider commissioned by PayPal. However, the Seller remains responsible, even in the event of assignment of the claim, for general customer enquiries, e.g. regarding goods, delivery time, dispatch, returns, complaints, withdrawal declarations and credits.

4.6 If the "Sofortüberweisung" payment method is selected, payment processing is carried out by Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden (hereinafter "Klarna"). To be able to pay the invoice amount via "Sofortüberweisung", the Customer must have an online banking account activated for participation in "Sofortüberweisung", identify himself or herself accordingly during the payment process and confirm the payment instruction. The payment transaction is then carried out immediately by Klarna and the Customer's bank account is debited. The Customer can find more information about the "Sofortüberweisung" payment method on the Internet at https://www.klarna.com/sofort/.

4.7 If the Customer selects a payment method offered via the "Mollie" payment service, payment processing is carried out by the payment service provider Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, Netherlands (hereinafter: „Mollie“). The individual payment methods offered via Mollie are communicated to the Customer in the Seller's online shop. For the processing of payments, Mollie may use additional payment services for which special payment conditions may apply, to which the Customer may be referred separately. Further information about "Mollie" can be found on the Internet at https://www.mollie.com/de/.

4.8 If the Customer selects a payment method offered via the „Adyen“ payment service, payment processing is carried out by the payment service provider Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, Netherlands (hereinafter: „Adyen“). The individual payment methods offered via Adyen are communicated to the Customer in the Seller's online shop. For the processing of payments, Adyen may use the services of third-party payment service providers, for which special payment conditions may apply, to which the Customer may be referred separately. Further information about "Adyen" can be found on the Internet at https://www.adyen.help/hc/de.

4.9 If the "purchase on account" payment method is selected, the purchase price becomes due after the goods have been delivered and invoiced. In this case, the purchase price must be paid within 7 (seven) days of receipt of the invoice without deduction, unless otherwise agreed. The Seller reserves the right to offer the "purchase on account" payment method only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the Seller will inform the Customer of the corresponding payment restriction in the payment information in the online shop.

4.10 If the "purchase on account" payment method is selected, the purchase price becomes due after the goods have been delivered and invoiced. In this case, the purchase price must be paid within the period specified on the invoice without deduction, unless otherwise agreed. The Seller reserves the right to offer the "purchase on account" payment method only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the Seller will inform the Customer of the corresponding payment restriction in the payment information in the online shop.

4.11 If the "purchase on account via Billie" payment method is selected, the purchase price becomes due after the goods have been delivered and invoiced. In this case, the purchase price must be paid, without deduction, within the payment period stated on the invoice to Billie GmbH, Charlottenstraße 4, 10969 Berlin. The "purchase on account via Billie" payment method is available exclusively to entrepreneurs and is subject to a successful credit check by Billie GmbH. If, after the credit check, the Customer is granted the "purchase on account" payment method, payment processing is carried out in cooperation with Billie GmbH, to whom the Seller assigns its payment claim. In this case, the Customer can only make payment with debt-discharging effect to Billie GmbH. Even if the "purchase on account via Billie" payment method is selected, the Seller remains responsible for general customer enquiries, e.g. concerning goods, delivery time, dispatch, returns, complaints or credit notes. Otherwise, the General Terms and Conditions of Billie GmbH (https://www.billie.io/agb) apply. The Seller reserves the right to offer the "purchase on account via Billie" payment method only from and up to a certain order volume and to reject this payment method if the stated order volume is under- or exceeded. In this case, the Seller will inform the Customer of the corresponding payment restriction in the payment information in the online shop.

4.12 If the "purchase on account" payment method via Klarna is selected, the purchase price becomes due after the goods have been delivered and invoiced. In this case, the purchase price must be paid, without deduction, within 30 days from the invoice date to Klarna AB, Sveavägen 46, 11134 Stockholm, Sweden (www.klarna.de), unless otherwise agreed. The "purchase on account" payment method is subject to a successful credit check by Klarna AB. If, after the credit check, the Customer is granted the "purchase on account" payment method, payment processing is carried out in cooperation with Klarna AB, to whom the Seller assigns its payment claim. In this case, the Customer can only make payment with debt-discharging effect to Klarna AB. Otherwise, the General Terms and Conditions of Klarna AB apply, which the Customer can view during the order process. The Seller reserves the right to offer the "purchase on account" payment method only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the Seller will inform the Customer of the corresponding payment restriction in the payment information in the online shop.

4.13 If the SEPA direct debit payment method is selected, the invoice amount becomes due after a SEPA direct debit mandate has been issued, but not before the period for the pre-notification of payment has expired. The direct debit is collected when the ordered goods leave the Seller's warehouse, but not before the pre-notification period has expired. "Pre-notification" is any communication (e.g. invoice, policy, contract) from the Seller to the Customer that announces a debit by SEPA direct debit. If the direct debit is not honoured due to insufficient funds in the account or the indication of an incorrect bank account, or if the Customer objects to the debit without being entitled to do so, the Customer must bear the fees charged by the respective credit institution as a result of the chargeback if he or she is responsible for this. The Seller reserves the right to carry out a credit check when the SEPA direct debit payment method is selected and to reject this payment method in the event of a negative credit check.

4.14 If the SEPA direct debit payment method is selected, the invoice amount becomes due after a SEPA direct debit mandate has been issued, but not before the period for the pre-notification of payment has expired. The direct debit is collected when the ordered goods leave the Seller's warehouse, but not before the pre-notification period has expired. "Pre-notification" is any communication (e.g. invoice, policy, contract) from the Seller to the Customer that announces a debit by SEPA direct debit. If the direct debit is not honoured due to insufficient funds in the account or the indication of an incorrect bank account, or if the Customer objects to the debit without being entitled to do so, the Customer must bear the fees charged by the respective credit institution as a result of the chargeback if he or she is responsible for this.

4.15 If the „PayPal direct debit“ payment method is selected, PayPal collects the invoice amount from the Customer's bank account after a SEPA direct debit mandate has been issued, but not before the period for the pre-notification of payment has expired, on behalf of the Seller. "Pre-notification" is any communication (e.g. invoice, policy, contract) to the Customer that announces a debit by SEPA direct debit. If the direct debit is not honoured due to insufficient funds in the account or the indication of an incorrect bank account, or if the Customer objects to the debit without being entitled to do so, the Customer must bear the fees charged by the respective credit institution as a result of the chargeback if he or she is responsible for this.

4.16 If the credit card payment method is selected, the invoice amount becomes due immediately upon conclusion of the contract. Credit card payment is processed in cooperation with PAYONE GmbH, Lyoner Str. 9, 60528 Frankfurt/Main, Germany, which the Seller authorises to collect claims in its own name. PAYONE GmbH collects the invoice amount from the Customer's specified credit card account. The credit card is charged immediately after the Customer's order has been sent in the online shop. Even if the credit card payment method via PAYONE GmbH is selected, the Seller remains responsible for general customer enquiries, e.g. regarding goods, delivery time, dispatch, returns, complaints, withdrawal declarations and credits.

4.17 If the credit card payment method via secupay is selected, the invoice amount becomes due immediately upon conclusion of the contract. Credit card payment is processed in cooperation with secupay AG, Goethestr. 6, 01896 Pulsnitz (www.secupay.ag), to whom the provider assigns his payment claim. secupay AG collects the invoice amount from the Customer's specified credit card account. In the event of assignment, payment can only be made to secupay AG with debt-discharging effect. The credit card is charged immediately after the Customer's order has been sent in the online shop. Even if the credit card payment method via secupay AG is selected, the provider remains responsible for general customer enquiries, e.g. regarding returns, complaints, withdrawal declarations and credits.

4.18 If the credit card payment method via Stripe is selected, the invoice amount becomes due immediately upon conclusion of the contract. Payment processing is carried out via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: „Stripe“). Stripe reserves the right to carry out a credit check and to reject this payment method in the event of a negative credit check.

4.19 If a payment method offered via the „Klarna“ payment service is selected, payment processing is carried out via Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter „Klarna“). Further information and the terms and conditions of Klarna can be viewed here:

https://firstaidonly.de/informationen/zahlungsmoeglichkeiten/

5) Delivery and shipping conditions

5.1 If the Seller offers shipping of the goods, delivery is made within the delivery area specified by the Seller to the delivery address provided by the Customer, unless agreed otherwise. When processing the transaction, the delivery address specified in the Seller's order processing is decisive. By way of exception, if the PayPal payment method is selected, the delivery address stored by the Customer with PayPal at the time of payment is decisive.

5.2 If delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply with regard to the costs of the initial dispatch if the Customer effectively exercises his or her right of withdrawal. With regard to the return costs, in the event that the Customer effectively exercises the right of withdrawal, the provision made in the Seller's withdrawal policy applies.

5.3 If the Customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods passes to the Customer as soon as the Seller has delivered the goods to the carrier, freight forwarder or other person or institution designated to carry out the shipment. If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally passes to the Customer or a person authorised to receive them only upon handover of the goods. By way of exception, the risk of accidental loss and accidental deterioration of the sold goods also passes to the Customer, even in the case of consumers, as soon as the Seller has delivered the goods to the carrier, freight forwarder or other person or institution designated to carry out the shipment, if the Customer has commissioned the carrier, freight forwarder or other person or institution designated to carry out the shipment and the Seller has not previously named this person or institution to the Customer.

5.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if the non-delivery is not the fault of the Seller and the Seller has concluded a specific covering transaction with the supplier with due care. The Seller will make all reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, the Customer will be informed without delay and any consideration already paid will be refunded immediately.

5.5 Collection by the Customer is not possible for logistical reasons.

5.6 Vouchers are made available to the Customer as follows:

• by download
• by e-mail
• by post

5.7 Tickets are made available to the Customer as follows:

• by download
• by e-mail

6) Contract term and termination of subscription contracts

6.1 Subscription contracts are concluded for an indefinite period, but at least for the minimum term that can be seen in the respective product description in the Seller's online shop. The subscription contract may be terminated at any time during the minimum term with effect from the end of the minimum term and, after expiry of the minimum term, at any time with a notice period of 14 days.

6.2 The right to extraordinary termination for good cause remains unaffected. Good cause exists if, taking into account all circumstances of the individual case and weighing up the interests of both parties, the terminating party cannot reasonably be expected to continue the contractual relationship until the agreed termination or until the expiry of a notice period.

6.3 Cancellations may be made in writing, in text form (e.g. by e-mail) or in electronic form via the cancellation facility (cancellation button) provided by the Seller on its website.

7) Retention of title

If the Seller provides goods or services in advance, he retains title to the delivered goods until the purchase price owed has been paid in full.

8) Liability for defects (warranty)

Unless otherwise stipulated below, the statutory provisions on liability for defects apply. In deviation from this, the following applies to contracts for the delivery of goods:

8.1 If the Customer acts as an entrepreneur,

• the Seller has the right to choose the type of subsequent performance;
• for new goods, the limitation period for claims for defects is one year from delivery of the goods;
• warranty claims are excluded for used goods;
• the limitation period does not begin anew if a replacement delivery is made within the scope of liability for defects.

8.2 If the Customer acts as a consumer, the following restriction applies to contracts for the delivery of used goods: the limitation period for claims for defects is one year from delivery of the goods, provided this has been expressly and separately agreed between the parties and the Customer was expressly informed of the shortening of the limitation period before submitting his or her contractual declaration.

8.3 The above-mentioned limitations of liability and shortening of limitation periods do not apply

• to claims for damages and reimbursement of expenses by the Customer,
• in the event that the Seller has fraudulently concealed the defect,
• for goods that have been used for a building in accordance with their normal use and have caused its defectiveness,
• for any existing obligation of the Seller to provide updates for digital products in contracts for the delivery of goods with digital elements.

8.4 Furthermore, for entrepreneurs, the statutory limitation periods for any statutory recourse claims remain unaffected.

8.5 If the Customer acts as a merchant within the meaning of § 1 HGB (German Commercial Code), he is subject to the commercial duty of inspection and notification of defects pursuant to § 377 HGB. If the Customer fails to comply with the notification obligations regulated there, the goods shall be deemed approved.

8.6 If the Customer acts as a consumer, he or she is requested to complain to the deliverer about goods delivered with obvious transport damage and to inform the Seller thereof. If the Customer does not comply with this, this has no effect on his or her statutory or contractual claims for defects.

9) Liability

The Seller is liable to the Customer for all contractual, quasi-contractual and statutory claims, including tortious claims for damages and reimbursement of expenses, as follows:

9.1 The Seller is liable without limitation on any legal grounds

• in the event of intent or gross negligence,
• in the event of intentional or negligent injury to life, limb or health,
• on the basis of a guarantee promise, unless otherwise regulated in this respect,
• on the basis of mandatory liability, such as under the Product Liability Act.

9.2 If the Seller negligently breaches an essential contractual obligation, liability is limited to the foreseeable, contract-typical damage, unless unlimited liability applies in accordance with the above clause. Essential contractual obligations are obligations which the contract imposes on the Seller according to its content in order to achieve the purpose of the contract, the fulfilment of which is essential for the proper performance of the contract and on compliance with which the Customer may regularly rely.

9.3 Any further liability of the Seller is excluded.

9.4 The above liability provisions also apply with regard to the Seller's liability for his vicarious agents and legal representatives.

10) Special conditions for the processing of goods according to specific customer requirements

10.1 If, according to the content of the contract, the Seller is also obliged to process the goods according to specific requirements of the Customer in addition to delivering the goods, the Customer must provide the Seller with all content required for processing, such as texts, images or graphics, in the file formats, formats, image and file sizes specified by the Seller and grant the Seller the necessary rights of use thereto. The Customer is solely responsible for the procurement and acquisition of rights to this content. The Customer declares and assumes responsibility for having the right to use the content provided to the Seller. In particular, he or she ensures that no rights of third parties are infringed, in particular copyright, trademark or personal rights.

10.2 The Customer indemnifies the Seller against claims of third parties which these may assert against the Seller in connection with a violation of their rights due to the contractual use of the Customer's content by the Seller. In this context, the Customer shall also bear the necessary costs of legal defence, including all court and legal fees at the statutory rate. This does not apply if the Customer is not responsible for the infringement. In the event of a claim by third parties, the Customer is obliged to provide the Seller immediately, truthfully and completely with all information required to examine the claims and to defend them.

10.3 The Seller reserves the right to reject processing orders if the content provided by the Customer for this purpose violates legal or official prohibitions or offends common decency. This applies in particular in the case of the provision of content that is unconstitutional, racist, xenophobic, discriminatory, insulting, harmful to minors and/or glorifies violence.

11) Redemption of promotional vouchers

11.1 Vouchers which are issued free of charge by the Seller as part of promotional campaigns with a certain validity period and which cannot be purchased by the Customer (hereinafter "promotional vouchers") can only be redeemed in the Seller's online shop and only within the specified period.

11.2 Promotional vouchers can only be redeemed by consumers.

11.3 Individual products may be excluded from the voucher promotion if such a restriction results from the content of the promotional voucher.

11.4 Promotional vouchers must be redeemed before completing the order process. Subsequent offsetting is not possible.

11.5 Only one promotional voucher can be redeemed per order.

11.6 The value of the goods must at least correspond to the amount of the promotional voucher. Any remaining credit will not be refunded by the Seller.

11.7 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller may be selected to pay the difference.

11.8 The balance of a promotional voucher is neither paid out in cash nor does it earn interest.

11.9 The promotional voucher will not be refunded if the Customer returns the goods paid for wholly or partly with the promotional voucher under his or her statutory right of withdrawal.

11.10 The promotional voucher is transferable. The Seller may perform with debt-discharging effect to the respective holder who redeems the promotional voucher in the Seller's online shop. This does not apply if the Seller has knowledge or grossly negligent ignorance of the non-authorisation, lack of legal capacity or lack of power of representation of the respective holder.

12) Redemption of gift vouchers

12.1 Vouchers that can be purchased via the Seller's online shop (hereinafter "gift vouchers") can only be redeemed in the Seller's online shop, unless otherwise stated on the voucher.

12.2 Gift vouchers and remaining balances of gift vouchers can be redeemed up to the end of the third year following the year of the voucher purchase. Remaining credit is credited to the Customer until the expiry date.

12.3 Gift vouchers must be redeemed before completing the order process. Subsequent offsetting is not possible.

12.4 Only one gift voucher can be redeemed per order.

12.5 Gift vouchers can only be used for the purchase of goods and not for the purchase of further gift vouchers.

12.6 If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller may be selected to pay the difference.

12.7 The balance of a gift voucher is neither paid out in cash nor does it earn interest.

12.8 The gift voucher is transferable. The Seller may perform with debt-discharging effect to the respective holder who redeems the gift voucher in the Seller's online shop. This does not apply if the Seller has knowledge or grossly negligent ignorance of the non-authorisation, lack of legal capacity or lack of power of representation of the respective holder.

13) Applicable law

All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany to the exclusion of the laws on the international sale of goods. In the case of consumers, this choice of law applies only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his or her habitual residence.

14) Place of jurisdiction

If the Customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office within the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the Seller's registered office. If the Customer has its registered office outside the territory of the Federal Republic of Germany, the Seller's registered office is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the Customer's professional or commercial activity. In the above cases, however, the Seller is in all cases entitled to bring an action before the court at the Customer's registered office.

15) Code of conduct

- The Seller has submitted to the Trusted Shops quality criteria, which can be viewed on the Internet at https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf.

16) Alternative dispute resolution

The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.