Returns & Complaints

Return of goods under our 100% satisfaction guarantee within 30 days

To make the return process as easy as possible for you, we have developed a returns portal. There you can register your return and download a return shipping label.

Returns are possible within 30 days of delivery. Please enter your order number and email address in our portal and follow the steps through the return process.

Go to the returns portal

As soon as your return has arrived with us, it will be processed by us within 3 working days and the refund will be initiated immediately afterwards. We will refund the amount using the same payment method that you used to pay for your order. Depending on the payment method, the refund duration may vary and can take between 1–5 working days.

If you have any questions or concerns, please do not hesitate to contact us. We are happy to help and ensure a smooth handling of your return. You can reach our dedicated customer service team at any time by email at kundenservice@schmiedeglut.de or by phone from Monday to Friday between 8 a.m. and 4 p.m. on +49 212 2324555.

Complaints about defective goods

If you have received a defective or faulty product from us, or if a fault occurs with our product at a later stage, please contact our customer service outside of the returns portal by email at kundenservice@schmiedeglut.de. Under your 2-year guarantee, we will ensure a prompt replacement delivery or refund.